UX Riga 2020 – The largest UX conference in the Baltics

Join UX Riga 2021 and learn more about

User experience

User Research

Innovations

E-commerce

Digital product design

Design process

Speakers 2021

Patrick Fagan (UK)

Chief Scientific Officer at Capuchin (formerly Lead Psychologist at Cambridge Analytica).

Patrick is a behavioural scientist who specialises in ‘turning minds into money’ - that is, practically applying psychological science for commercial outcomes. On the academic side, Patrick is a part-time lecturer at two universities, has authored papers on topics from facial expressions to Facebook psychology, and published a book on comms psychology with Pearson. On the commercial side, he has been consulting and running research for blue-chip clients for over a decade, and was previously Lead Psychologist at Cambridge Analytica

Patrick Fagan (UK)

Chief Scientific Officer at Capuchin (formerly Lead Psychologist at Cambridge Analytica).

You will learn how to use big data and research to understand people’s personalities, and customise user experience appropriately.

Yael Ben-David (IL)

UX Writer at Fundbox

Yael is a UX writer who specializes in complex products. She’s written health, financial, and other products used by more than 100 million people around the world. After a BA in journalism and MSc and PhD in neurobiology, Yael discovered her passion for making innovative tech accessible to mass markets through clear, helpful, data-driven microcopy.

Yael Ben-David (IL)

UX Writer at Fundbox

You will learn what UX writing is, why it’s important, and how you can improve the product copy at your company even if you do not have a dedicated writer.

Rob van der Haar (NL)

Principal Consultant Design Organization at Informaat

For the past 25 years Rob has been in the subsequent roles of designer, design manager, strategist and management consultant. He has developed a deep understanding of how design can contribute to improving the customer experience. Organizations he has supported in their transformation include: Philips, Nokia, ING, Ziggo, CZ, Rabobank, BNNVARA and BinckBank. During the past 10 years at Informaat Rob's focus has been on increasing the UX design maturity of different clients by embedding experience design capabilities and improving experience design positioning, processes, tools and collaboration.

Rob van der Haar (NL)

Principal Consultant Design Organization at Informaat

You will learn how digital and agile transformations brought UX within the organization and into development processes and how the experience transformation will bridge organizational silos.

Klaus Schwarzenberger (AT)

Co-Founder & CTO of More than Metrics

Klaus is a Serial Entrepreneur, Service Designer and Lecturer based in Innsbruck, Austria. He has a background in Software engineering and Management and is co-founder and CTO of More than Metrics, a software company that focuses on providing digital tools for Service Designers. Besides that he teaches the methods at numerous universities in Europe and helps the Austrian ministry of education to roll out Service Design as standard subject among high school students.

Klaus Schwarzenberger (AT)

Co-Founder & CTO of More than Metrics

In his talk Klaus is going to give an overview of how Service Design evolved over the last decade and what the challenges of implementation are.

More speakers will be announced soon

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More speakers will be announced soon

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More speakers will be announced soon

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More speakers will be announced soon

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Mini workshops

Yael Ben-David

UX Writer at Fundbox

Yael is a UX writer who specializes in complex products. She’s written health, financial, and other products used by more than 100 million people around the world. After a BA in journalism and MSc and PhD in neurobiology, Yael discovered her passion for making innovative tech accessible to mass markets through clear, helpful, data-driven microcopy.

Yael Ben-David

UX Writer at Fundbox

You will start to develop your product’s voice, tone map, and style guide. You’ll walk away with clear steps as to how to continue this work and apply it to your product.

Florian van Schreven

Co-founder and COO at Uizard Technologies

Florian van Schreven is the co-founder and COO of Uizard Technologies, a startup developing AI-powered tools to revolutionize the way people build software. The company has been recognized globally and featured in international media such as WIRED, Forbes, The Huffington Post and The Next Web.

Florian van Schreven

Co-founder and COO at Uizard Technologies

You will get to experience an innovative workflow by using Uizard to automatically transform your hand-drawn wireframes to digital prototypes.

Kristina Nadricka

Customer experience architect at Rethink

Kristina Nadricka is a customer experience architect at Baltic service design company Rethink. She is an experienced consultant, coach and educator on topics of service design, customer experience and behavioral change. She teaches service design at the Stockholm School of Economics in Riga and is a Ph.D. candidate in consumer behavior at the VU University Amsterdam. Kristina loves to merge design thinking and behavioral science to deliver memorable customer-centric experiences.

Kristina Nadricka

Customer experience architect at Rethink

You will try out designing your own behavioral experiment to test your ideas and solutions for improving the lives of your customers.

Eli Geoffroy

Senior Product Manager at productboard (previously worked at Klarna)

Productboard is the leading product management system, helping product teams get the right products to market, faster. As a Product Manager Eli works on deep customer understanding to delight users with features that make their job easier. Before he worked at Klarna and co-founded several startups, amongst which a software and design agency with presence in Europe and Latin America.

Eli Geoffroy

Senior Product Manager at productboard (previously worked at Klarna)

During his session you will learn how to get deep user understanding and leverage this to build great UX.

Klaus Schwarzenberger

Co-founder and CTO of More than Metrics

Klaus is a Serial Entrepreneur, Service Designer and Lecturer based in Innsbruck, Austria. He has a background in Software engineering and Management and is co-founder and CTO of More than Metrics, a software company that focuses on providing digital tools for Service Designers. Besides that he teaches the methods at numerous universities in Europe and helps the Austrian ministry of education to roll out Service Design as standard subject among high school students.

Klaus Schwarzenberger

Co-founder and CTO of More than Metrics

You will learn about Journey Map Operations, an organizational framework that helps organizations of all sizes to embed Service Design in their Product & Service Development and Delivery.